Thursday, September 24, 2009

IT Support (part 1)

Posted by Aries Wandari

1. App. Backup
2. Full Backup
3. IT Checklist
4. RADIO TRACKING
5. PC INVENTORY
6. Transportation Request
7. Transportation Administrator
8. Medical Record
9. User Profile
10. Canteen Menu

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1. App. Backup
This application record application backup activity done by IT department. Some application need to be backup are SUN, MAXIMO, and LIMS. The first two is deprecated since it replaced by SAP.
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2. Full Backup
This application record full backup activity (stored in a backup tape).
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3. IT Checklist
Record all IT daily monitoring activity such antivirus pattern check, server operating systems stability check, server application check, etc. It also record critical hardware (server, RPU, etc) or software (esofgate, LIMS, SAP, etc) down time.
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4. RADIO TRACKING
An application to record radio inventory managed by IT, since the handset are used by many people rapidly, and it sometimes sent to vendor for repair.
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Add New Radio/Radio Status
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5. PC INVENTORY
A facility than record user computer hardware, such as serial number, computer name, domain, IP address, etc.
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6. Transportation Request
An application for employee, asking for transportation facility to the company. This facility used for employee that need to be pickup to plant/to go home, after office hour (overtime).
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Print out transportation request.
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7. Transportation Administrator
An application for transportation administrator to reject, or approve and assign transportation request. It will also detect request that overlap.
8. Medical Record
Showing employee and family medical record, which is consist of inpatient history, outpatient, employee treatment on company clinic, dental, and glasses. It also show the remain of total value company medical incentive for the employee.
9. User Profile
Showing employees profile.
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10. Canteen Menu
An application to input canteen menu of the day. The menu will show in intranet page, so that employee (especially shift employee) that far from canteen request meal box easy to choose their desired menu.

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